We know shit happens. It’s part of life. Below is a list of the shit we will and won’t take responsibility for. Please read carefully and feel free to get in contact if you’d like to discuss anything.

DAMAGED OR DEFECTIVE ITEMS

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. Claims deemed an error on our part are covered at our expense.

In other words, if there is a problem with the item itself (there are many humans involved in producing your merch and humans make errors) we will cover a reshipment of your order if it has been brought to our attention within 30 days of receiving the product. Please email info@trophywifebarbie.com with your claim. There is a high likelihood you’ll be asked for photographic evidence to support your claim. You can save time by including this in your email from the very beginning.

LOST IN TRANSIT

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. But no worries! We'll cover the costs of reprinting and shipping a replacement order for you.

Please send an email to info@trophywifebarbie.com. We may ask for your help before doing that, like 1) confirming that the shipping address was correct and 2) that you got in touch with the shipping carrier to try and locate the lost order.

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, we won't take responsibility and reship that order. In that case, any replacements would have to be at your expense.

DAMAGED IN THE MAIL

If something arrives damaged, send a photo of the damaged goods to info@trophywifebarbie.com and we'll gladly send a replacement at no cost to you.

RETURNED ITEMS

There are a few reasons an order can be returned to us. Please see the various options below.

When we receive a returned shipment, an email notification will be sent to you. Unclaimed returns get donated to charity after 30 days.

Wrong Address - If you provided an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). You will be sent an invoice for the reshipping and applicable taxes and your order will be reshipped once the invoice has been paid.

Unclaimed - Shipments that go unclaimed at customs or your local carrier are returned to our facility and you will be liable for the cost of a reshipment (if and as applicable). You will be sent an invoice for the reshipping and applicable taxes and your order will be reshipped once the invoice has been paid.

Buyer’s Remorse/Size Exchanges - We do not refund orders for buyer’s remorse and we do not offer size exchanges – please refer to the size chart included in every listing to make sure you order the correct size.

Please do not return any orders to us without getting in contact first. We do not offer refunds for returned order.

TRACKING STATES IT HAS BEEN DELIVERED

If the package was marked as delivered by the carrier, but you haven’t received it, we won't cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the address provided. You should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If you are unable to locate the package, you will need to place a new order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!